Artisan Handmade Pet Accessories

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Frequently Asked Questions (FAQs)

1. What types of products do you offer? We offer a wide range of pet accessories, including handmade dresses, bandanas, jewelry, bows, and more. Each item is crafted with love and care to ensure your pet looks their best.

2. Are your products handmade? Yes, all of our products are handmade by a passionate pet lover and stylist. We take pride in creating unique and high-quality accessories for your furry friends.

3. How do I place an order? Simply browse our collection, select the items you love, choose any customization options, and add them to your cart. Once you’re ready, proceed to checkout to complete your purchase.

4. Can I customize my order? Absolutely! Many of our products offer customization options such as size, color, and personalized text. Be sure to double-check your customizations for accuracy before placing your order.

5. How do I determine the right size for my pet? We provide a detailed sizing guide on our website. Please measure your pet carefully and refer to the guide to ensure you select the correct size.

6. What if the product doesn’t fit my pet? For custom-sized items, please make sure to provide accurate measurements as these items are non-refundable. If there’s a serious defect or an error on our part, contact us to discuss a potential replacement or refund.

7. What is your return policy? Custom-sized items are non-refundable unless there is a defect or error on our part. Non-customized items can be returned within 30 days of receipt, provided they are in their original condition and packaging. Contact us to initiate a return.

8. How do I care for my pet’s accessories? Each product comes with specific care instructions. Generally, hand washing with mild soap and air drying is recommended to maintain the quality and longevity of the items.

9. Do you offer international shipping? At this time we are only shipping orders in the US.

10. How long will it take to receive my order? Processing times for handmade items can vary. Typically, orders are processed within 7-10 business days. Shipping times will depend on your location and the shipping method chosen at checkout. Express orders may be requested by emailing kissespet@protonmail.com with your inquiry.

11. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package until it reaches you.

12. What payment methods do you accept? We accept methods as listed at checkout.

13. How do I contact customer service? You can reach us via email at kissespet@protonmail.com. We will respond within 1-2 business days in most cases. We are here to assist you with any questions or concerns so don’t hesitate to ask.

14. Do you offer gift cards? Yes, we offer virtual gift cards in various denominations. These make perfect gifts for pet lovers and can be used on any items in our shop.

15. Are your products eco-friendly? We strive to use eco-friendly materials and sustainable practices in the creation of our products whenever we can. We are committed to reducing our environmental impact.

16. How do I sign up for your newsletter? You can sign up for our newsletter by entering your email address in the signup form at the bottom of our website. Stay updated on new products, special offers, and more.

17. Can I cancel or modify my order after placing it? If you need to cancel or modify your order, please contact us with in 24 hrs. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in process.

18. Do you offer bulk or wholesale orders? Yes, we do offer bulk and wholesale orders. Please contact us at kissespet@protonmail.com for more information and pricing.

19. What if I receive a defective item? If you receive a defective item, please contact us immediately with photos and a description of the defect. We will work with you to resolve the issue promptly.

20. Do you collaborate with influencers or brands? Yes, we love collaborating with pet influencers and brands. Contact us at kissespet@protonmail.com if you’re interested in working together.

21. How do I use a discount code? Enter your discount code at checkout in the designated field. The discount will be applied to your order total.

22. Are your products safe for all pets? Our products are designed with pet safety in mind. However, please supervise your pet while using any new accessory to ensure their safety.

23. Can I share photos of my pet using your products? Yes! We love seeing photos of happy pets using our products. Tag us on social media or send your photos to kissespet@protonmail.com.

24. Do you have a physical store? Currently, we operate exclusively online. This allows us to offer a wider range of products and reach customers nationwide.

25. How can I stay updated on new products and promotions? Follow us on social media and sign up for our newsletter to stay informed about new product releases, special promotions, and more.

26. What if I entered the wrong shipping address? If you entered the wrong shipping address, please contact us immediately. We will do our best to update the address before the order ships.

27. Can I leave a review for my purchase? Yes, we encourage customers to leave reviews for their purchases. Your feedback helps us improve our products and services.

28. What materials are used in your products? We use high-quality, pet-safe materials for all of our products. Specific materials are listed in the product descriptions on our website.

29. Do you offer custom designs? Yes, we offer custom design services for many of our products. Contact us at kissespet@protonmail.com to discuss your ideas and requirements.

30. How can I provide feedback about my experience? We value your feedback and would love to hear about your experience. Please contact us at kissespet@protonmail.com or leave a review on our website.